baijee's Privacy Policy

Introduction

baijee (hereinafter referred to as "we", "us", or "platform") is a trusted online casino and betting service provider in Bangladesh. We place the highest priority on the privacy of our users and are committed to protecting their personal information.

This privacy policy explains how baijee collects your personal information, why it is collected, how it is used, and under what circumstances it may be shared with third parties. Please read this policy carefully before using our website baijee.cam. By using the site, you are considered to have accepted the terms of this policy.

This policy applies together with our Terms and Conditions and Responsible Gaming guidelines. For any questions, contact us via 24/7 live chat or email us at [email protected].

1. Types of Information Collected

1.1 Information You Provide Directly

When you create an account on baijee, log in, or use our services, we may collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — minimum 21 years)
• Email address
• Mobile number
• Payment information (bKash, Nagad, Rocket, or bank account details)
• National ID card or passport number (for identity verification purposes)
• Residential address

1.2 Automatically Collected Information

When you browse or use our platform, certain information is collected automatically:

• IP address and device information
• Browser type and version
• Operating system information
• Site access time and session duration
• Pages visited and click data
• Referral URL (the site you came from)
• Cookies and similar tracking technology data

1.3 Transaction-Related Information

A complete record of your deposits, withdrawals, and gaming activity is stored in our system. This includes the date, amount, method, and status of each transaction.

2. How We Use Your Information

baijee uses your personal information only for the following legitimate purposes:

• Account management: To create, verify, and manage your account.
• Identity verification: To confirm a user's age and identity — specifically to verify that they are 21 or older.
• Payment processing: To complete secure transactions via bKash, Nagad, Rocket, and bank transfers.
• Customer support: To resolve your questions, complaints, or issues.
• Security: To prevent fraud, money laundering, and unauthorized activity.
• Service improvement: To improve platform performance and user experience.
• Responsible gaming: To identify signs of excessive gambling and offer support.
• Notifications and communication: To keep you informed about important updates, transaction confirmations, and offers (subject to your consent).

3. Cookies and Tracking Technologies

baijee uses cookies and similar technologies that are stored in your browser. These help us deliver our services properly and improve your experience.

3.1 Essential Cookies

These cookies are essential for the basic functionality of the site. Without them, it is not possible to use login, transactions, or other core services. These cookies are always active.

3.2 Functional Cookies

These cookies are used to remember your preferences, language settings, and login state. They make your experience easier when you return to the site.

3.3 Analytics Cookies

We use analytics cookies for statistical purposes — such as understanding which pages are visited most. This data is processed in aggregate and no individual is directly identified.

You can control or delete cookies by changing your browser settings. Keep in mind that disabling essential cookies may affect some functionality of the site.

4. Sharing Information with Third Parties

baijee never sells your personal information or provides it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Payment Processors

Necessary information is shared with bKash, Nagad, Rocket, and relevant banking institutions to complete your transactions. These institutions are governed by their own privacy policies.

4.2 Technology Service Providers

Information may be shared on a limited basis with technology partners who assist in operating our platform. They may only use the information for the purpose of providing specific services.

4.3 Legal Obligations

Information may be disclosed to comply with court orders, lawful requests from law enforcement agencies, or applicable legal obligations. Only the information legally required will be provided in such cases.

4.4 Business Changes

In the event of a merger, acquisition, or transfer of assets, user data may be transferred to the new entity. In such cases, assurance will be given that the terms of this privacy policy are maintained.

5. Data Protection Measures

baijee applies industry-standard security measures to keep your information safe:

• SSL Encryption: All data transfers are encrypted using SSL/TLS technology, protecting against third-party interception.
• Secure Servers: Your information is stored in secure data centers where unauthorized access is restricted.
• Access Controls: Only authorized personnel may access specific information on a need-to-know basis.
• Regular Audits: System security is regularly reviewed and tested.
• Two-Factor Authentication: A two-step verification system is in place for sensitive operations.
• Fraud Detection: Unusual activity is monitored automatically.

However, no method of transmitting or storing information over the internet can be claimed to be 100% secure. We are committed to ensuring the highest level of protection, but full security cannot be guaranteed.

6. How Long We Retain Your Information

baijee retains your information only for as long as it is necessary or legally required:

• Account information is retained for as long as the account remains active.
• Financial and transaction records are retained for a specified period after account closure in accordance with legal requirements.
• Certain information may be kept for an extended period for the purposes of fraud prevention and resolving legal disputes.
• Information collected for marketing communications is retained until you withdraw your consent.

After a specified period, information is securely deleted or anonymized so that no individual can be identified.

7. User Data Rights

You have the following rights regarding your personal information. To exercise these rights, contact us at [email protected].

7.1 Right to Access

You can find out what information we hold about you. Upon request, we will provide you with a copy of your data.

7.2 Right to Rectification

If any of your information is incorrect or incomplete, you can request that it be corrected. Some information can also be updated directly by logging into your account settings.

7.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, we may be required to retain some information for legal or regulatory reasons.

7.4 Right to Object to Processing

You have the right to object to your information being used for marketing communications. You may opt out of notifications at any time.

7.5 Right to Data Portability

In some cases, you may request to receive your information in a structured, machine-readable format.

8. Protection of Children and Minors

baijee strictly provides services to those aged 21 and above. We do not knowingly collect or process the personal information of anyone under the age of 21.

Age is verified at the time of account creation. If we learn that a minor has opened an account by providing false information, that account will be closed immediately and the associated data will be deleted.

If you believe a minor is using our site, please let us know at [email protected] or via 24/7 live chat.

9. Updating the Privacy Policy

baijee reserves the right to update or revise this privacy policy as needed. If any significant changes are made, we will notify you in the following ways:

• The "Last Updated" date at the top of this page will be changed.
• A notification will be sent to registered users by email.
• A notification may be displayed when logging into the site.

Continued use of the site after the revised policy is published will indicate that you have agreed to the updated terms. We therefore recommend reviewing this policy regularly.

10. Privacy-Related Contact

If you have any questions, concerns, or requests about this privacy policy, please contact us. Our support team is available 24/7 to assist you.

Before processing any request related to your personal information, we will verify your identity to keep your data secure. Please read this policy together with our Terms and Conditions and Responsible Gaming guidelines.